1. Order Processing Time

• Orders are processed within 1–3 business days
• During peak seasons or holidays, processing may take slightly longer

2. Shipping Time

Estimated delivery time:

• USA / UK / Europe: 7–15 business days
• Other countries: 10–20 business days

Delivery time depends on your location and customs clearance.

3. Shipping Cost

• We offer Free Shipping on most orders
• Some regions may require additional shipping fees (shown at checkout)

4. Tracking Information

• Tracking number will be sent via email after shipment
• Tracking becomes active within 24–72 hours

5. Customs, Duties & Taxes

• All prices are shown without taxes
• Customers are responsible for:
  • Import duties
  • VAT / customs fees
• These charges are determined by your country’s customs authority

6. Delays & Issues

Shipping delays may occur due to:

• Customs clearance
• Incorrect shipping address
• High order volume

If your order is delayed, please contact us for assistance.

7. Incorrect Address Disclaimer

• Customers must provide correct shipping details
• We are not responsible for lost packages due to wrong address

8. Lost or Missing Packages

• If your package is lost or not delivered within 45–60 days,
   we will resend or refund your order بالكامل

9. Damaged Items

If your item arrives damaged:

• Contact us within 48 hours
• Provide photo proof
• We will replace or refund

10. Contact Information

For any questions, please contact us at:

📧 Email: support@photomoneys.com